Terms of Use and Privacy Policy for the “OAKS HOTEL” Website
Kochav HaGolan Ltd., Company No. 513933465 (“the Company”), thanks you for visiting its website, www.oaks-hotel.com (“the Website”).
The Website allows for the online booking of vacation and accommodation packages at the OAKS HOTEL (“the Services” and “the Hotel,” respectively). All reservations and payments are made securely and conveniently.
The Website also provides information about the Hotel’s services, facilities, rooms and suites, business and private events, photo galleries, and more.
Use of the Website:
These Terms and Conditions (“the Terms”) constitute a binding legal agreement between you (either individually or on behalf of a corporation) and the Website regarding your use and browsing of the Website on any device, including computers, mobile phones, tablets, etc. These Terms also apply to the use of any affiliated sites via applications or any other access method.
By accessing or using the Website, you confirm that you have read, understood, and agreed to these Terms.
The Terms apply equally to all genders. The use of masculine and/or feminine language is for convenience only.
Use of the Website and booking is permitted only for individuals aged 18 and over with legal capacity.
Browsing the Website does not require registration. However, the Website reserves the right to restrict access to certain services to registered users only, at its sole discretion, without prior notice or liability.
If any provision in these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
User Declarations:
By using the Website, you declare and agree that:
- You are solely responsible for your use of the Website;
- The information you provide is accurate, complete, and current;
- You will update your details as necessary;
- You have legal capacity and agree to these Terms;
- You will not use automated tools (bots, scripts, etc.) to interact with the Website;
- You will not use the Website for any unlawful purposes;
- Your use will not violate any applicable laws or regulations.
The Website may block users at its sole discretion and may limit or revoke access if false or incomplete details are provided.
Newsletter Subscription and Marketing Communications:
By submitting your details, you agree to receive marketing materials, updates, and advertisements from the Website.
Providing another person’s details without their consent is strictly prohibited.
You may unsubscribe at any time via the “unsubscribe” link in the email or by contacting the Website.
Marketing content is provided “as is” and does not constitute a guarantee. The Website disclaims all responsibility for any damages arising from reliance on marketing materials.
Reservations and Purchases:
Booking services on the Website is secure and subject to availability. Payment can be made by credit card or other listed methods.
Prices and availability are subject to change. The Website reserves the right to alter or terminate any service or pricing at any time.
Users are responsible for submitting accurate order details. Submitting false information may result in cancellation and legal consequences.
If a payment fails, the Website may cancel the reservation and seek repayment, including legal costs if necessary.
Confirmation of reservation is subject to receiving a confirmation email with order details.
The Website may cancel confirmed reservations due to errors or for other reasons, at its sole discretion.
Service Fulfillment:
Services will be provided at the Hotel location as indicated in the confirmation. The Website may reschedule or cancel services with prior notice.
The Website is not responsible for delays or cancellations due to force majeure, including war, strikes, technical issues, or other uncontrollable events.
Changes and Cancellations Policy:
Cancellations must be submitted via the contact details listed below.
Refunds are possible within 14 days of booking, provided the cancellation is made at least 7 business days before the service date. A cancellation fee of NIS 100 or 5% of the order (whichever is lower) applies.
No refunds for cancellations made outside this timeframe or for no-shows.
All refunds will be processed via the original payment method.
All cancellation terms are subject to the Israeli Consumer Protection Law, 1981.
Disclaimer of Liability:
The services are provided “as is.” The Website does not guarantee suitability or uninterrupted access.
The Website disclaims liability for:
- Errors or inaccuracies;
- Personal or property damage;
- Access interruptions;
- Viruses or malware;
- Inaccuracies in descriptions, images, or prices.
Use of hotel services and facilities is solely at the guest’s own risk.
Smoking in hotel rooms is strictly prohibited and will result in charges for damages.
Consumption of alcohol is permitted only for guests aged 18 or older. Excessive consumption is hazardous and the Website is not liable for any related harm.
Hotel Conduct Policy:
Guests must maintain quiet and avoid disturbing others. Entry to staff areas or construction zones is prohibited. Guests under 18 must have prior written approval.
Guests are liable for damages caused and may be required to pay a deposit, which may be used to cover damages.
Privacy Policy:
The Website respects your privacy and collects information via forms and cookies. This includes IP address, browser type, access times, etc.
Collected data is used to improve service, for customer support, and for communication purposes. It may be shared with service providers as necessary, or in the following cases:
- With user consent;
- As required by law;
- To protect legal rights;
- In case of legal dispute;
- To prevent harm;
- With advertising platforms like Google, Facebook, Taboola.
Statistical (non-identifiable) data may be shared with third parties.
Users have the right to request access to or deletion of their personal data.
Prohibited Use:
The Website is intended for personal, non-commercial use. Any unauthorized use may result in access termination.
You may not:
- Extract data without consent;
- Use automated scripts;
- Interfere with Website security;
- Mislead, harass, or impersonate others;
- Upload malware or spam;
- Compete with the Website;
- Violate any applicable law.
Third-Party Content:
The Website may include third-party links or content. These are not reviewed or endorsed by the Website, and the Website disclaims responsibility for their accuracy or legality.
Site Management & Interruptions:
The Website reserves the right to:
- Monitor and enforce these Terms;
- Limit access or remove content;
- Update or remove content without notice;
- Interrupt or terminate services for maintenance or issues beyond control.
Intellectual Property:
Unless stated otherwise, all content and trademarks on the Website are the exclusive property of the Website or licensed third parties.
You may not reproduce or distribute any material without prior written consent.
Users are granted a limited, non-commercial license for personal use only.
Copyright Infringement:
If you believe content on the Website infringes your rights, please contact us using the details below.
Jurisdiction:
These Terms are governed by the laws of the State of Israel. Exclusive jurisdiction lies with the courts in the Northern District.
Indemnification:
You agree to indemnify the Website and its representatives for any claims or damages resulting from your breach of these Terms.
Termination:
The Website may suspend or terminate your access at any time, without notice, and without liability.
Miscellaneous:
These Terms constitute the entire agreement. Failure to enforce any part does not constitute a waiver. The Website may assign its rights under these Terms.
Contact Information:
OAKS HOTEL, Bukata, 1243700, Golan Heights
Phone: +972-4-9874000
Email: reservation@oaks-hotel.com
All rights to this Terms document are reserved to Daniel Bechri Law Office. It may not be copied, duplicated, or distributed.
Last updated: April 2025