Welcome to the website https://oaks-hotel.com (the “Website”), operated by Kochav HaGolan Ltd., Company No. 513933465 (the “Company”, “we”, “us”, or “our”).

This Privacy Policy describes what personal information we collect, why we collect it, how we use it, with whom we may share it, and what rights you have in relation to such information. This Privacy Policy is governed by the provisions of the Protection of Privacy Law, 5741-1981 (the “Law”) and its regulations, including Amendment No. 13 to the Law.

1. General

1.1

Use of the Website is subject to the terms set out in this Privacy Policy. Please read this Privacy Policy carefully, as your use of the Website and any actions taken through it constitute your consent to the terms contained herein.

1.2

This Privacy Policy applies equally to all genders. Any use of masculine or feminine language is for convenience only.

1.3

The terms of this Privacy Policy apply to use of the Website and its content through any computer or other communication device, including mobile phones, tablets and similar devices. They also apply to use of the Website through the internet or through any other network or means of communication.

1.4

The Website is not intended for use by minors, and we do not knowingly collect personal information from children or minors. Should we become aware that information relating to a minor has been collected, we will take steps to delete it from our databases as soon as reasonably possible.

2. What Information Do We Collect?

2.1

We collect the following types of information:

2.1.1 Information Actively Provided by You

When booking accommodation and services: full name, Israeli ID number or passport number, telephone number, email address, requested stay dates, guest composition, special requests, which may include dietary or medical restrictions that you voluntarily choose to provide in order to tailor your stay, and payment method details, which are processed securely and in encrypted form.

When purchasing gift vouchers: purchaser details, including name, email address, telephone number and payment method. If the purchaser chooses to send the voucher directly to a third party, namely the recipient, we will collect the recipient’s details as entered by the purchaser, including the recipient’s name, telephone number, email address and greeting message. Providing the details of a third party constitutes the purchaser’s confirmation that they have received the recipient’s consent to provide such details to the Company for the purpose of sending the voucher.

When joining and registering for the customer club: full name, mobile phone number, active email address, full date of birth, including day, month and year, and wedding anniversary date. This information is voluntarily provided by you when completing the digital registration form, for the purpose of registering you as a club member and making you eligible for relevant benefits.

When subscribing to the mailing list: full name, mobile phone number and email address.

When contacting customer service: the content of your inquiry and contact details, including email correspondence, messages or call records.

2.1.2 Information Collected Automatically

Browsing and technical data: when browsing the Website, we may collect technical information such as IP address, browser type, operating system, access times and pages viewed.

Cookies and pixels: the Website uses cookies, pixels and similar tracking technologies for its ongoing operation, to improve user experience, collect statistical data and tailor targeted advertising. For further information regarding our use of cookies and tracking technologies, including how to control them, please see Section 6 below, “Use of Cookies and Tracking Technologies”.

3. Why Do We Collect Information?

3.1

We collect information and data about you for the following purposes:

3.1.1 Hotel Operations and Payment Processing

To manage and process bookings for rooms, spa services, restaurant services and hotel facilities. Payment method details may be used to secure reservations, process payments and collect deposits in accordance with hotel procedures.

3.1.2 Gift Voucher Operations

To issue, manage the validity of and send gift vouchers to purchasers or third parties, namely gift recipients, at the purchaser’s request.

3.1.3 Management and Operation of the Hotel Customer Club

To manage the club members database, identify club members when making a reservation or checking in at the hotel, and provide ongoing benefits, including benefits relating to accommodation, LUSPER restaurant, the spa and the clinic. We may also process dates of birth and wedding anniversary dates in order to calculate, verify and automatically grant birthday-month and anniversary-month benefits, as specified in the club terms and conditions.

3.1.4 Customer Service and Support

To handle guests’ special requests before, during and after their stay at the hotel.

3.1.5 Fraud Prevention and Risk Management

To verify identity upon check-in, prevent credit card fraud and address chargebacks or transaction disputes.

3.1.6 Marketing Communications and Updates

Where you have provided your explicit consent as required by law, we may use your name, email address and mobile phone number to send you promotional materials, marketing information and updates on behalf of the Company. Such content may be sent by email, SMS and/or direct messages through WhatsApp.

3.1.7 Targeted Marketing

To use technical information and browsing data, collected through cookies and third-party pixels, in order to display personalized advertisements across the internet and measure the effectiveness of our campaigns.

3.1.8 User Experience Improvement and Statistics

To analyze browsing data and technical information, generally in aggregated and anonymized form, in order to understand how visitors use the Website, identify technical issues and improve our interface and services.

3.1.9 Compliance with Legal Obligations

To retain data and document communications in order to comply with legal obligations and protect our legal rights. Such information is retained where required by law.

4. Providing Information

4.1

Providing information and using the Website’s services are voluntary and subject to your free consent. You are not legally required to provide us with information.

4.2

However, failure to provide certain information may prevent us from providing the requested services. For example, without identification details, contact information and credit card details, the system will not allow a visitor to complete a reservation for accommodation units, rooms or spa services at the hotel.

Similarly, when purchasing a designated gift voucher through the Website, the system administrator or automated system will not be able to issue the voucher, schedule its delivery or send the digital voucher directly to its recipient without the recipient’s identification and contact details.

Likewise, a user wishing to join the Hotel’s customer club and enjoy its benefits will not be able to complete registration or redeem birthday or wedding anniversary benefits without providing these dates in full through the system.

4.3

Information collected automatically is required for the proper and secure operation of the Website.

5. With Whom Do We Share Information?

5.1

We do not sell or rent your personal information to third parties. We may share your personal information with third parties and service providers acting on our behalf, solely for the purposes detailed in this Privacy Policy and in accordance with applicable law. These parties may include:

5.1.1 Operational Service Providers

Hotel reservation management systems, payment processing companies and the operator of the external gift voucher store, acting on our behalf to complete bookings and provide services.

5.1.2 Professional Advisors

External providers such as accountants and attorneys, where required.

5.1.3 Hosting and Cloud Infrastructure

The Website and platform are securely hosted on servers operated by cloud hosting providers. Personal information may be stored and processed in data centers that implement advanced security measures and comply with required security standards.

5.1.4 Customer Management and Service Systems

Technology systems and platforms used to manage inquiries, provide customer service and improve communication with users.

5.1.5 Marketing and Mailing Systems

Mailing and marketing automation systems used to send operational messages, such as confirmation of a gift voucher being issued, as well as marketing communications to customers who have lawfully consented to receive them.

5.1.6 Analytics, Marketing and Behaviour Monitoring Platforms

Technical information and browsing data, collected in part through cookies and pixels, may be shared with advertising and analytics platforms, such as analytics services and social media networks, for the purpose of analyzing Website traffic, improving services, measuring conversions and tailoring targeted advertising.

5.1.7 Law Enforcement Authorities

Where required by a court order or instruction from an authorized authority.

5.2 Transfer of Information Outside Israel

Some information may be transferred, stored or processed on servers located outside Israel, such as in the United States or Europe, by international cloud and service providers. Such transfers are carried out in accordance with Israeli law, while ensuring that providers comply with strict information security standards and are committed to appropriate privacy protection.

6. Use of Cookies and Tracking Technologies

6.1

The Website uses cookies, pixels and similar technologies, collectively referred to as “Cookies”, for the proper and ongoing operation of the Website, information security, collection of statistical data, improvement of user experience and personalization of advertising.

6.2

Cookies are small text files stored on your computer or mobile device when browsing the Website. They enable the Website to recognize your browser, remember certain details and collect data about how you use the Website.

6.3

Some Cookies used on the Website originate from third parties, such as Google and Meta. They are intended to collect information regarding your preferences and activity on the Website in order to present relevant and personalized advertising across the internet and social media platforms, and to measure the effectiveness of our advertising campaigns. The use of information collected by such third parties is subject solely to their own privacy policies and is not the responsibility of the Website.

6.4

You may change your browser settings at any time to block, restrict or delete Cookies, except for essential Cookies. Please note that blocking Cookies may affect your browsing experience and may prevent you from using some of the Website’s services.

6.5

We also use tools that monitor and record activity on the Website. These tools document how you use the Website, including mouse movements, scrolling and clicks, for the purpose of analyzing user experience, identifying technical issues and improving Website structure. The information is generally collected in anonymized and aggregated form and is not used to personally identify you.

7. Database Owner

7.1

For the purposes of the Law, Kochav HaGolan Ltd., which operates the Website, is the controller of the database containing the information described in this Privacy Policy.

8. Information Security

8.1

The security of your information is important to us. The Company implements systems, technological measures and strict procedures to safeguard information, in accordance with the requirements of the Protection of Privacy Law and the Protection of Privacy Regulations (Data Security), 5777-2017.

These measures are intended to minimize the risks of unauthorized access, loss or misuse of information. However, despite our efforts to protect your personal information, the internet is not a completely secure environment, and we cannot guarantee absolute immunity of our databases against unauthorized access.

9. Data Retention

9.1

Personal information will be retained for as long as necessary to fulfill the purposes for which it was collected, or for a longer period where required by law.

10. Your Rights Regarding Personal Information

10.1

Under the Protection of Privacy Law, you have the following rights:

10.1.1 Right of Access

You may request access to the personal information we hold about you.

10.1.2 Right to Rectification

If you discover that information is inaccurate, incomplete or incorrect, you may request that it be corrected.

10.1.3 Right to Erasure

You may request the deletion of your personal information, subject to legal limitations.

10.2

To exercise your rights, please contact us by email or through one of the contact methods listed below.

11. Consent to Marketing Communications, Publications and Advertising

11.1

A visitor who provides their details through the Website and consents to receive marketing communications, thereby joining the Website’s mailing list, authorizes the use of their details for receiving marketing information, updates and advertisements sent by the Website from time to time.

11.2

You may not provide the details of another person through the Website without their consent and/or without their presence at the time such details are provided.

11.3

When submitting details, the visitor may be asked to provide personal information such as first name, last name, telephone number and an active email address, at the Company’s sole discretion. Providing incomplete or incorrect information may prevent the use of the service and may prevent us from contacting you where necessary. In the event of a change in your details, please update them through the Website.

11.4

You are not legally required to provide information through the Website. However, without providing such information, you will not be able to receive marketing content and updates from the Website.

11.5

Providing details through the Website and consenting to receive marketing content includes, among other things, receiving promotional content, information regarding offers, updates and discounts made available to registered users.

11.6

Consent to receive marketing content through the Website constitutes the user’s explicit consent to receive advertisements from the Company in accordance with the Communications Law (Telecommunications and Broadcasting), Amendment No. 40, 5768-2008.

11.7

You may unsubscribe from marketing communications at any time by clicking the “unsubscribe from mailing list” link, or similar wording, appearing at the bottom of each marketing message sent to you. You may also unsubscribe by contacting the Website by email or by replying with the word “REMOVE” directly to the WhatsApp chat from which the promotional message was sent.

11.8

As long as the subscriber has not unsubscribed from the mailing list, the Website may, subject to the Communications Law, send direct marketing communications to the subscriber.

11.9

The Website may cancel a visitor’s registration to the mailing list at its sole discretion.

11.10

Marketing communications, including all information contained in them, are provided on an “as is” basis and will be as accurate and correct as reasonably possible. However, the information may not be complete, and technical or other errors may occur.

12. Changes to This Privacy Policy

12.1

We reserve the right to update this Privacy Policy from time to time. The updated version will be published on the Website.

13. Contact Us

13.1

For any question or request regarding privacy and/or this Privacy Policy, please contact us:

Email: Reservation@oaks-hotel.com
Address: Buq’ata 1243700, Golan Heights, Israel
Telephone: +972-4-9874000

All rights in this Privacy Policy are reserved to Daniel Bahari Law Firm. This Privacy Policy may not be copied, reproduced or distributed.

Last updated: July 2026